Booking Terms & Conditions | Salkantay Trek Machu Tour Operator
Salkantay Trek Machu
Sustainable Tourism Operator
+51 912 891560

Booking Terms & Conditions

Home / Before You Go / Booking Terms & Conditions
Booking Terms & Conditions | Salkantay Trek Machu Tour Operator

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us. We strongly recommend that you also read the "Essential Info" relating to your trip prior to booking to ensure that you understand the itinerary, style and physical demands of the trip you are undertaking.


Our contract

All bookings are made with Salkantay Trek Machu Travel E.I.R.L . By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.


Deposit requirement

You are required to pay the 50% pre-payment, this is per person per trip for your booking to be confirmed. If your booking is made within 2 days of the departure date then the full amount is payable at the time of booking. The remaining balance can be paid in cash upon your arrival.


Please note that bank transfer fees are already included in the price of the first payment!


Acceptance of booking and payments

You can book online and we accept your booking, Once booked our booking deparment will send a email and it issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice or if you book within 2 days of departure the contract will exist when we accept your payment.

Please refer to your booking confirmation invoice for details regarding payments. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.


In case you did not find in your email, visit your SPAM IMBOX.


Local Payment or Due Balance

Most of our Adventures tours involves a local payment. This amount is the final payment for your tour. Paying locally facilitates the flow of funds into cities of Peru that we travel through, goes towards services we pay locally for, and also helps to reduce the overall price of the tour. This helps Salkantay Trek Machu Tour Operator keep our prices competitive and in-turn, pass our costs savings on to you.


Payment is to be made to your leader or Salkantay Trek Machu representative upon arrival or after the briefing in cash the requested currency. Please see our website or your trip documents and invoice for the local payment amount.


In case you want to pay by credit or debit card, you will need to add the commission bank transfer fee 


Your details

In order for us to confirm your travel arrangements you must provide all requested details with the balance of the trip price. Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. On some more demanding trips we also require you to complete and forward a Self-Assessment form. Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip.


Booking terms & conditions


As we publish our prices well in advance, we may occasionally be faced with significant cost increases due to factors over which we have no control. As such we reserve the right to impose surcharges (or price decreases) up to one month before departure due to increases in entrance fees, train fares or other transport costs, taxes, if government action should require us to do so or others. Any surcharge or price decrease will be fully explained and justified by Salkantay Trek Machu before implementation. If any surcharge results in an increase of more than 10% of the program cost the client may cancel the booking and obtain a full refund less expenses already incurred, provided the cancellation is made with at least one month prior to departure date.



Some of Salkantay Trek Machu's itineraries have been designed to provide participants with an exposure to the true nature of the environment visited. They therefore involve an element of personal risk and exposure to potential, which could result in physical or emotional injury, paralysis, death, or damage to the client, his/her property or to third parties. The client understands that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity and therefore assumes them as part of the tour. The client accepts that he/she is aware of his physical and health condition and that, under the knowledge of this he/she decides to undertake the above-mentioned risks. The client excludes Salkantay Trek Machu from any responsibility linked to any accident or injury that may occur associated to the clients' health, physical condition or other.


At all times the decision of the company's guide or representative will be final on all matters likely to endanger the safety and well being of the tour group. The client must at all times strictly comply with the laws, customs, and foreign exchange and drug regulations of Peru. Should the client fail to comply with the above, or should the client interfere with the well being of the group then the guide or company representative may order the client to leave the tour without recourse to any refund.


The client must be in possession of a valid passport and all visas required for the whole of the journey and the client accepts responsibility for obtaining the same. Any information or advice given by the company on visas, vaccinations, climate, clothing, baggage, special equipment, etc is given in good faith but without responsibility on the part of the company.


The company will do its best to minimize the effects of matters outside its control, but cannot accept any liability for these matters which include political disputes, border closures, refusals of visas, industrial action, delayed flights, unforeseeable climate, landslides, etc. The client accepts to assume all extra costs derived by any of these factors.


The company shall not be liable for any damage or loss if the failure to carry out the contract is:

1) Attributable to the client

2) Attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable

3) Due to unforeseen and unusual circumstances beyond the company's control, the consequences of which could not have been avoided even if all due care had to be exercised

4) Due to political disputes, industrial action, climate or other matters of a similar nature and any other force majeure

5) Due to an event, which the company, even with all due care could not foresee or forestall. Any liability is limited to the full price paid for the tour. In all cases the company specifically excludes all liability for indirect or consequential loss or expense including loss of profits.


If a client has a complaint against the company the client must first inform the trek guide or company representative while on the tour in order that the guide/representative can attempt to rectify the matter. Any further complaint must be put in writing to the company within 7 days of the end of the tour. I have had sufficient opportunity to read this entire document. I have read and understood it, and I agree to be bound by its terms.



The land price of your trip includes:

  • All accommodation as listed in the Essential Trip Information
  • All transport listed in the Essential Trip Information
  • Sightseeing and meals as listed in the Essential Trip Information
  • The services of a group leader as described in the Essential Trip Information


The land price of your trip does not include:

  • International or internal flights unless specified
  • Specified in the Essential Trip Information
  • Airport transfers, taxes and excess baggage charges unless specified
  • Meals other than those specified in the Essential Trip Information
  • Visa and passport fees
  • Travel insurance
  • Optional activities and all personal expenses

Optional activities

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.


Travel insurance

Travel insurance is mandatory for all our travellers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it. If you obtain travel insurance through us you acknowledge that you are satisfied with the level of insurance we have arranged.


Inca Trail Booking Terms & Conditions


Cancellation or change of the Itinerary caused by a force majeure:

This is any event that could not solve, even with all due care, foresee or avoid. This covers events such as war or threat, riot, civil strife, terrorist activity, industrial dispute, disease, disaster or adverse weather conditions, fire or all similar events beyond our control. In this case, will not accept liability and reserves the right to change, postpone or even cancel the trip (this is the last option of course!).


Increments in Case of Protests, Strikes (Force Majeure):
In the event of a protest / strike, which is not uncommon in Cusco, it may be necessary to leave a day or even 2 days earlier than scheduled so that we are able to comply with other services. In this case, an increment will be charged to cover costs incurred.


By booking any of our adventure trips (Inca Trail to Machu Picchu, Salkantay, Ausangate, Choquequirao, Lares, Vilcabamba, Ausangate, Inca Quarry Trek, etc.) you assume the risks associated with them. For these accepts no responsibility.


About Inca Trail Campsites:
Please note: Campsites may change (be different from those stated in the website) depending on booking time and availability, weather conditions or on restrictions undertaken for safety reasons by the Peruvian Goverment.


Making a Reservation and payment of deposit:
Deposit sent is use for by Inca Trail permits, Machu Picchu tickets, Porter expenses Wayna Picchu Tickets (if is applicable) and is Non-Refundable nor transferable to any other date, person or tour (According to Inca Trail and Machu Picchu Regulations).


We request a 50% non-refundable deposit per person along with your personal details (full name, passport number, gender, nationality, DOB).


The deposit (Non-refundable) amount is:


Only Inca Trail: 50% of the total cost for any of our Inca Trail tours (2 days, 4 days, 5 days, 7 days) are non-refundable!

Huayna Picchu mountain and others: We will require 50% for any Inca Trail + Huayna Picchu or additional activities. These payments are non-refundable


Please confirm: if you want to climb Huayna Picchu or other mountains as they should be booked well in advance too; this is US$80.00 per person there are four schedules: 7, 8, 9, and 10 am – this also needs to be specified although you need to be flexible to either time. Please note, if you get the permits for either extra climbing you will probably have to miss/skip the Machu Picchu guided tour.


Machu Picchu Treks or Machu Picchu tours without Inca Trail:

We require 50% of the total cost for any of our Machu Picchu Treks, Huayna Picchu tickets or Machu Picchu tours. The Machu Picchu and train tickets are Non-Refundable nor transferable to any other date, person or tour (According to the Ministry of Culture and Train companies).


Please confirm if you want to climb Huayna Picchu (the 45-minute climb near the Machu Picchu site) or Machu Picchu mountain as they should be booked well in advance too; there are 4 schedules to climb up: 7, 8, 9, and 10:00 am – this also needs to be specified although you need to be flexible to either time.

Please note: If you get the permits for either extra climbing you will probably have to miss/skip the Machu Picchu guided tour.


IMPORTANT: Price is based on a DOUBLE room accomodation. An aditional USD 35.00 will be charged for a Solo Travelers if there's no one else to share a double room with or if you are travelling alone.



Deposit sent is used for Machu Picchu Tickets, train tickets to Machu Picchu, operations expenses, and Huayna Picchu Tickets (if applicable) and is Non-Refundable nor transferable to any other date, person, or tour (According to the Ministry of Culture and train company Regulations). must be notified of any changes or cancellations to your trip as soon as you are aware of them, via e-mail or WhatsApp so that we do not incur expenses not covered by the deposit.


Machu Picchu Treks or Machu Picchu tours withour Inca Trail can be canceled with a 100% deposit refund up to 2 months prior to the tour; 50% up to 1 month before the tour, 25% refund less than 20 days before the tour, and there will be a 100% loss of the deposit in case the cancellation is made less than 19 days in advance. Once the final balance has been paid, we will not be able to refund in case of cancellation!


There will, however, be parts of your trip that you are able to use (Machu Picchu entrance fee, 1 train ticket, 1 bus ticket). A claim letter for your insurance company can also be provided by us upon request. Porter service hired can Not be canceled (a fee is paid for booking this service).


Cusco Day tours such as City tour Sacred Valley and others can be canceled with a 100% refund


Important Information:

We strongly suggest staying at high altitude (above 3000 metres - in Cusco or another high altitude city) for 3 to 4 days (minimum) before undertaking the trip. This is in order to minimize the effects of possible altitude sickness. Also, you can help your body acclimatize by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol and drinking coca (ancient traditional leaf) tea. Diamox can also be helpful - please ask your doctor about this.


We recommend you arrive in Cusco 48 hours or more before trek departure as we may need to leave earlier than scheduled in case of strikes or other events out of our control (see Force Majeure above).


Important Note:

  • The refund will be sent to the client's credit card, this process will take about 7-20 days.
  • Your bank may apply a transaction fee.
  • In case your bank doesn't accept your wire transfer, our sales department will refund by Western Union
  • This refund, it is not included 9% taxes and also you will assume to reimbursement commission.



Regarding the latest updates and questions about travel and reservations, we would like to share the following information with you:

After careful consideration, many countries decided to apply travel or trade restrictions to countries experiencing COVID-19 outbreaks. We are aware that most detection methods, at the exit or at the entrance, are not sufficient means to stop the spread. That is why we are committed to following all recommended prevention practices in all of our activities and advising all of our passengers to do the same.

In Peru, the GOVERNMENT HAS DECIDED TO CLOSE THE BORDERS FROM MARCH 15, 2020 FOR A PERIOD OF 15 DAYS (FLEXIBLE TO EXTENSION). It is for this measure that we have decided to apply the following terms and conditions of date change or cancellation of tours for those passengers who will be affected by this measure.

It should be noted that the other institutions in Cusco, which provide the necessary services for the development of tourism, including air tickets, train tickets, entrances to tourist sites (Machu Picchu, Inca Trail and other tourist attractions in Peru), have taken As a measure, the date change of the services offered, but not the total or partial refund of the services previously paid due to high demand. That is why we advise our affected passengers to change the date of their purchased tour, since the full refund of the payment is not feasible.


IMPORTANT NOTE: Take into account that the tours scheduled from 1st of June, 2020 will not undergo any date changes and can be carried out normally. Only in the event that the passenger requests the change of date, a new departure date may be enabled until December 31, 2021 and subject to availability. 


Passengers who change the starting date of their reservation for hikes, tours and travel packages scheduled from 15th OF MARCH – 31st OF MAY, 2020, can reschedule the start of their expedition for other dates until 31ST OF DECEMBER, 2021.


Passengers who change the starting date of their reservation for hikes, tours and travel packages scheduled from 1ST OF JUNE – 31st OF DECEMBER, 2020, may reschedule the start of their expedition for other dates until on 31st of December, 2021. These cancellations are NOT ENTITLED TO ANY REFUND, ONLY CHANGE OF DATE.


Passengers who change the starting date of their reservation for hikes, tours and travel packages that include the INCA TRAIL 4 DAYS will be subject to dates AFTER 1ST OF OCTOBER, 2020 AND SUBJECT TO AVAILABILITY that the Ministry of Culture enables for this permit.


Passengers who change the starting date of their reservation for hikes, tours and travel packages that include the INCA TRAIL 2 DAYS will be subject to dates AFTER 1ST OF JUNE, 2020 AND SUBJECT TO AVAILABILITY that the Ministry of Culture enables for this permit.


If you decide to change your travel date due to precaution, you will be provided with a future travel credit valued of 100% of the price paid for your tour that include services: hotels, train tickets, plane tickets, pre-paid activities, entrance tickets for tourist attractions, and transfers; but excluding airfare and insurance. This travel can be applied toward any Salkantay Trek Machu Tour scheduled to depart before 31th December 2021.


If the passengers are unable to travel due to being quarantined before traveling, put in quarantine on arrival and it has an effect in the planned itinerary, or unable to travel due to being infected by COVID-19:
We will give full credit for rescheduling the booking, valid through 2021. However, we are unable to cover for additional expenses booked elsewhere, such as flights, land arrangements, etc. We are unable to give any monetary refund for these cases.


Passengers who cancel their reservation for hikes, tours and travel packages scheduled from 15TH OF MARCH – 31ST OF MAY, 2020, may RESCHEDULE the start of their expedition for other dates from 1ST OF JUNE, 2020 UNTIL 31ST OF DECEMBER, 2021. Additionally, they will have the option of ACCESSING A REFUND, which does not include the ticket to Machu Picchu, entrance to the Inca Trail, Train tickets, air tickets respectively, and the bank transfer fee in all the cases. The established refund amounts are presented in the following table:

$260 per person*


            Expedition  Cancelation Penalty
Inca Trail 4 Days $300 per person*
Inca Trail 2 Days with camping $260 per person*
Inca Trail 2 Days $210 per person*
Alternative Treks to Machu Picchu $200 per person*
Tours to Machu Picchu (Full Day, Overnight, etc) $150 per person*
Machu Picchu Travel Packages that include plane tickets $740 per person*
Traditional Tours that does not include Machu Picchu 20% of pre-payment


*The refund will be pay to the client's credit card, the deposit will be made after 1st of June, 2020.



Request information

Date of travel:

Number of people:
How did you hear about us:

Most Popular Trips

Peru Destinations

Activities & Travel Styles

Responsible Travel

Before You Go

Travel Blog

Contact us

Why Salkantay Trek Machu?


Write a review

Write a review in Tripadvisor

Salkantay Trek Machu Facebook
Salkantay Trek Machu Twitter